Our promise
answerLINK Ohio respects your privacy. We collect and use information only for legitimate purposes connected to answering services, customer support, account administration, requested services, security, and legal compliance. We do not sell your information.
Information we may receive
Depending on your interaction with us, we may receive your name, personal or business phone number, mobile SMS number, email address, mailing or service address, company or account name, website, service instructions, caller information, callback numbers, messages, quote information, SMS consent and opt-out records, and anything else you voluntarily submit.
Ordinary technical information may also be processed when you visit the website, including IP address, browser and device information, approximate access time, referring page, security events, and error information.
How information is used
We may use information to answer inquiries, prepare quotes, provide live answering and secure message services, follow account instructions, communicate about services, process SMS consent or opt-out requests, prevent abuse, protect systems, troubleshoot problems, maintain necessary records, and comply with law.
SMS privacy
If you request operational SMS messages, your mobile number and consent record are used only to provide and manage those messages. Messages may include caller messages, caller information, callback numbers, urgent messages, account or service details, and related updates. Financial information is excluded. Frequency varies with call volume. Message and data rates may apply. Reply STOP to opt out, HELP for assistance, or START to resubscribe.
We never sell, rent, lease, trade, or share mobile numbers, SMS consent data, or SMS-related information for advertising, third-party marketing, or unrelated purposes.
No sale or sharing of submitted information
We will never sell, rent, license, trade, distribute, disclose, or otherwise share your name, phone number, mobile number, address, email address, company information, account information, caller information, messages, service instructions, consent records, technical information, or any other information you provide through this website, except when disclosure is required by law, regulation, court order, subpoena, legal process, or a valid request from a government or law-enforcement authority. We may also disclose information when necessary to protect the rights, safety, security, or property of answerLINK Ohio, The Answer Network, our customers, callers, visitors, or the public, or to investigate fraud, abuse, or a security incident.
Service providers
Trusted providers may process information only as necessary to host, secure, maintain, or deliver a requested service. They must protect the information and may not sell it or use it for their own marketing. We do not authorize unrelated use or resale.
Retention and security
We retain information only as long as reasonably necessary for the purpose collected, customer-service records, operations, dispute handling, security, fraud prevention, or legal obligations. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may decline optional information, request correction or deletion where applicable, ask how information is used, or withdraw SMS consent at any time by replying STOP or using the SMS consent page. We may retain information when required for legal, security, fraud-prevention, or legitimate recordkeeping purposes.
Children and policy changes
This website is intended for businesses and adults. We do not knowingly request personal information from children. We may update this policy when practices or legal requirements change; the effective date identifies the current version.